Join Our Team of Great Hearts
Work that matters…find it here
At MorningStar, we attribute our success and growth to God’s grace and to staying true to a mission of servant-leadership.
The MorningStar brand of being radically relational is advanced only when individual team members hold true to our core values.
Thus we seek men and women who will do the right thing even when no one is watching, who want to perfect the art of anticipating needs and going the extra mile—and who know that Senior Living, at its best, is love in action. View our Storybook, giving touching testimony to that reality.
Our Heart
In the Beginning
The name and mission that inspire us daily
Culture of Radiance
Our brand of Service Excellence
Foundation
Impacting the world
for good
Open Positions
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Live “Twice the Story” at MorningStar
Real stories about very real relationships…“Because I know you, I am changed.”
Roles within Community Teams
Executive Director
Executive Directors are the resilient leaders of each community, who help facilitate communication and teamwork to ensure quality care for our residents. At MorningStar, our Executive Directors are servant-leaders who put the needs of others first to help team members develop and perform at their personal best.
- Support the department head team in their respective roles by partnering as needed to ensure the overall department runs efficiently and to our brand standards
- Act in the best interest of the community by being a good steward, supporting team members and building morale
- Spend time in the dining room daily to ensure residents and guests receive quality meals and excellent service
- Ensure compliance with company policies pertaining to resident care, human resources, financial control, public relations, maintenance of physical plant, and policies and procedures. Work in collaboration with the corporate and regional teams to update policies as needed by sharing best practices and improve methods
- Working with department heads and supervisors, evaluate the performance of team members, and support the team during the annual performance review process
- Work with department heads and supervisors to provide staff meetings, in-service trainings, and orientation and training programs
- Ensure that appropriate meetings consistently take place: daily stand up, weekly department head meetings, safety meeting and monthly inter-departmental meetings
Business Office Manager
Business Office Managers are vital to our communities’ success, handling both Human Resources and Financial functions. You will have the opportunity to wear many hats, and be a great resource for both residents and team members. This position requires exceptional attention to detail and organizational skills, as well as strong interpersonal abilities.
- Assist with coordination of resident move-ins, move-outs and day-to-day administration; ensure the needs of the residents are met
- Work with Reporting Accountant to ensure all financial information has been entered and accounted for appropriately to produce consistent and accurate financial reporting
- Maintain Resident and Employee Personnel files in compliance with State and Federal Law
- Manage Accounts Payable / Accounts Receivable and Bank Deposits
- Handle new hire process, including proper documentation for I-9’s, pre-employment screening, reference checks and ensure that all required forms are signed and properly filed
- Monitor employee benefits eligibility and ensure compliance of COBRA, FMLA, etc.
- Supply requested information to owner, CEO, CFO, Reporting Accountant, accounting firms, auditors, etc.
- Maintain the Bistro and common areas, ensuring they are clean and tidy
- Escort people, if necessary, to resident suites and other areas
Director of Community Relations
The Director of Community Relations supports the community by increasing and maintaining occupancy. To be successful in this role you must cultivate relationships with team members, potential and current residents as well as external vendors. A consultative sales approach and strong customer service acumen is required.
- Conduct tours of the community for potential residents, families, general public and representatives from placement agencies and senior organizations
- Analyze data and provide competitive analysis information; consult and recommend regarding market rates
- Develop long-range and short-range marketing plans, establish goals and objectives to increase occupancy
- Handle financial arrangements related to admissions and acquire necessary information and documentation
- Plan and implement marketing events to increase community awareness
- Act as a liaison with discharge planners
- Interview, hire, train and supervise the concierge staff
Community Relations Associate
The Community Relations Associate works closely with the Director of Community Relations to reach occupancy goals and increase resident satisfaction. You will work with families, teammates and vendors to schedule and ensure seamless move-ins.
- Conduct tours of the community for potential residents, families, general public and representatives from placement agencies and organizations
- Follow up communication with potential residents
- Resolve issues residents or family members may have
- Assist with Marketing Events
- Complete and maintain Admission Records
Concierge
Positioned front and center, the Concierge is often the first impression people have of the community. You are essential in promoting MorningStar’s mission and vision to residents, visitors and team members. A positive outlook and the ability to remain composed while handling multiple tasks is essential. If you ever thought of being a Cruise Director, this may be the role for you.
- Greet visitors and family members and provide non-confidential information requested
- Answer the telephone promptly using the appropriate greeting for the community
- Sort mail and distribute to appropriate departments
- Prepare snacks and refreshments for residents to enjoy throughout the day
Wellness Director
Wellness Directors are responsible for the physical, mental and social health of our residents. We are more concerned that you build a caring relationship with each resident rather than be focused on checking off tasks. You will have the time to know the residents and their families to guarantee open communication and promote a sense of well-being.
- Manage the coordination of care for residents, including the dissemination of information to families, staff, physicians and third party providers
- Perform pre-admission and ongoing assessments of residents’ physical and psycho-social needs
- Order medications and oversee the resident’s medication schedule
- Assure that all medications prescribed are available by auditing the medication records and cart twice weekly and ensure proper documentation for medication assistance administration
- Provide training, supervision, and monitoring of Medication Care Managers in the administration and documentation of medications
- Facilitate continuity of care for those residents receiving home health services
- Provide in-service training to team members on an ongoing basis
- Direct supervision of Wellness Nurse and coverage of healthcare services when Wellness Nurse is unavailable
Wellness Nurse
The Wellness Nurse works closely with the Wellness Director to help keep our residents in the best possible health. You will do this with daily interaction with the residents to provide safety, comfort and well-being.
- Review the resident’s medical report prior to move-in to ensure that MorningStar can provide for the resident’s individual needs and that regulatory requirements have been fulfilled
- Assure that all medications prescribed are available by auditing the medication records and cart twice weekly
- Ensure proper documentation for medication assistance administration
- Assist the Wellness Director in developing and maintaining an up-to-date individual care plan for each resident
- Coordinate additional health services the resident may need
- On-call duties for staffing, scheduling; provide coverage in case of emergency to ensure medication assistance is provided
- Review changes in resident conditions with Wellness Director, Executive Director and resident’s physician
- Oversee and assist with training regarding resident’s health and wellness
- Assist in transporting, bathing, and dressing residents when necessary. Comb hair, clean teeth, care for nails, provide assistance to bathroom, and assist with feeding residents when needed
Reflections Coordinator
Reflections (Memory Care) Coordinators manage the care of our residents in the memory care community. They are well-versed in the unique challenges our memory-impaired residents may experience and are able to care for them in a calm and loving manner.
- Manage the staffing needs of the Reflections Community by interviewing, hiring, training, supervision and scheduling of care managers
- Assure care staff is educated in the needs of residents with dementia and are knowledgeable of the resident’s negotiated care plan and task/assignment sheets
- Observe and report symptoms and changes in the condition of residents to the Wellness Director
- Ensure resident care is being provided by weekly monitoring of all resident suites and daily walk-through of the memory care areas
- On-call duties for staffing and scheduling; work when other Care Managers are not available to avoid staffing shortages and to ensure care is provided and coverage of those positions in cases of emergency
Care Manager
Care Managers are dedicated hard working individuals who give loving care to our incredible residents. You are encouraged to build strong relationships with our residents while assisting them with activities of daily living. Come enjoy the support of working with a caring team in a family like environment. We support and encourage our team members to share creative solutions to help improve our residents’ lives.
- Pass out room trays, assist residents with meals, escort to meals when needed, and verify that all assigned residents have received meals
- Keep assigned resident suites clean at all times and personal belongings in order
- Assist with development and review of the resident’s care plan in conjunction with other disciplines
- Ensure residents privacy, respect and dignity
- Assist in orienting new resident care managers
- Detect, correct, and report unsafe conditions which may result in harm to a resident
- Assure physical comfort, safety, and mental well-being of residents
- Assist in daily requirements and tasks in care and treatment of residents, such as toileting, grooming, bathing, feeding, dressing, observing intake of food, care of hair and nails, moving residents from area to area, responding to calls, etc
- Encourage and motivate residents to participate in occupational and physical therapies and other rehabilitative measures to promote activity of mind and body
- Lead or participate in the Life Enrichment Program and activities as assigned. Provide one on one time for those not able to participate
Lead Care Manager
Lead Care Managers are champions of teamwork and provide support, coaching and training to team members while exhibiting a positive and caring attitude. You will be an example to others as you work with the rest of the care team, giving quality care in a timely manner.
- Display genuine interest, patience and understanding to residents, families, visitors and team members
- Responsible for monitoring Care Managers in their adherence to company policy
- Assist with development and review of the residents care plans in conjunction with nurse and other disciplines
- Ensure residents’ privacy, respect and dignity
- Assist in orienting and training new Care Managers
- Assist in daily living activities and ensure comfort, safety and mental well-being of residents
- Observe and report symptoms, reactions, and changes of residents to your supervisor
- Immediately answer the emergency call system of each resident
- Encourage and motivate residents to participate in recreational, occupational, and physical therapies and other rehabilitative measures to promote activity of mind and body
- Assign care managers their daily assignments and breaks
Medication Care Manager/QMAP
Medication Care Managers are responsible for dispensing medications to our residents and are meticulous when it comes to documentation. You will quickly learn how each resident prefers to take their medication. Some may even play a game of hide and seek, pressing you to find where they may be in the community when it’s time for their medication.
- Administer and document regularly prescribed medications per the Medication Administration Record, observing the five rights for safe administering of medications and per physician orders
- Order meds from the pharmacy when and as prescribed 7 days prior to running out of meds, and as requested by the Wellness Director, to ensure that residents always have medications available. Ensure these medication arrive; if not notify the Wellness Director within 24 hrs
- Observe and report to the licensed nurse any reactions and side effects of medication administered to the residents
- Take and record vital signs prior to administration of medications which could affect or change vital signs as ordered by the Physician or Wellness Director
- Administer PRN medications per physician order
- Must document administration of all PRN medications according to state standards in all areas of the chart, including reason and result of the medication
- Ensures residents receiving oxygen have the correct liter flow, portable tanks are filled, and turned off when not in use. Must also ensure that the large liquid tanks are full and turned off when not in use and the oxygen tubing is switched out regularly and off the floor
- Ensures medication cart is kept clean, stocked, locked with medication administration book inside. Key the medication cart key on with you at all times not allowing another person to use during your shift
Assisted Living Coordinator
Assisted Living Coordinators are responsible for all facets of service and care to our Assisted Living Community. You will be able to build your team through training, hiring and supporting with both current and future employees. You will monitor residents’ care and coordinate services with other departments as needed while communicating any changes with residents and their family members.
- Manage the staffing needs by interviewing, hiring, training, supervision and scheduling of Care Managers
- Identify staff educational needs including scheduling and coordinating new hire orientation training, weekly mini-modules, and coordinating all mandatory and required in-service meetings for all house staff
- Assure care staff is educated about the needs of our residents and are knowledgeable of the resident’s care plan and task/assignment sheets
- Maintain ongoing communication with the resident and resident’s family regarding care needs and assist with counseling of residents and families
- Assume responsibility for delivery of resident care by assigning his/her care, including regular suite checks to insure that no resident is left unattended or wanders from the premises and insure that resident emergency alert systems are answered promptly
- Report incidents of suspected resident abuse immediately. Assure that incident reports are completed and presented for follow up to the Wellness Director and Executive Director within 24 hours and according to state and federal guidelines
- Complete the Incident Tracker monthly. Work with the Wellness Director to complete the addendum for interventions and reductions in incidents and reviews at the QA/safety committee meeting monthly
- Coordinate state-required training with Executive Director to ensure regulatory requirements
Dining Room Supervisor
The Dining Room Supervisor is vital to providing exceptional dining service to our residents. In this role you will support the team with prep work prior to and after each meal service and ensure proper food service standards are met. We provide a calm environment where you are able to work with a happy and caring team while continuously raising the bar on the dining experience we provide for our residents.
- Maintain high sanitation standards
- Oversight of bistro areas – food presentation, cleanliness, supplies
- Ensure that supplies needed are ordered, such as tablecloths, napkins, silverware, and other necessary items for the dining rooms
- Ensure maintenance of beverage equipment in dining rooms and bistros
- Ensure that wait staff know what the specials of the day are and how they are prepared
- Review resident diet information and care plans, and discuss with resident, family, nursing staff, and consultant dietician as necessary to make appropriate changes.
- Ensure safe and sanitary conditions are maintained within the food service department, including kitchen, dining room, and bistros.
- Cover shifts as necessary when short of staff or employees call in
Dining Room Server
Dining Room Servers provide our residents with an upscale restaurant experience in a sociable and friendly environment. Our team members are encouraged to take the time to build caring relationships with our residents and help create a family environment.
- Be present in dining room for full meal service, unless delivering room trays
- Assist in special functions as scheduled, such has holiday parties
- Oversight of bistro areas as directed – food presentation, cleanliness, stock supplies, beverages, make popcorn, etc.
- Know the specials of the day, how they are prepared and how best to present/describe them to residents
- Learn resident names, dietary needs, requests, likes and dislikes
- Sanitize tables and chairs, reset tables and vacuum floor after each meal
- Attend all trainings, orientation and mandatory meetings
Housekeeper
Our tireless Housekeeping Team takes pride in maintaining a spotless home for our residents. You are able to learn our residents’ life stories as they share memories of cherished items and photographs while you are cleaning their home. Our Housekeepers feel good knowing they have done a good job, but it feels even better when the residents tell them how much they appreciate their hard work.
- Perform assigned day-to-day housekeeping functions in resident suites and common areas
- Perform specific tasks in accordance with daily work assignments and established housekeeping procedures
- Assure assigned work areas are maintained in a clean, safe, comfortable and attractive manner
- Discard waste/trash into proper containers and reline trash receptacles with plastic liner
- Report all hazardous conditions or equipment
- Assure work/assignment areas are clean and equipment, tools, supplies, etc. are properly stored at all times, including before leaving such areas for breaks, meal times, and end of work day.
- Assure an adequate inventory or housekeeping supplies are maintained
- Report burned out light bulbs, exit lights, overhead lights, fluorescents lights, room-call lights, etc., to the supervisor as soon as practical
- Assure work/cleaning procedures schedules are followed closely
- Maintain confidentiality of resident-care information
- Honor resident’s personal property
Cook
Our Cooks are passionate about freshly prepared and nutritious meals for our residents. We work to maintain a calm and supportive environment to free your creative mind. While there is a sense of urgency and timelines that need to be maintained; this is no environment for Gordon Ramsey.
- Understand importance of proper food-handling techniques and hazards of improper food handling
- Comply with meal schedules and make prep list per menu
- Work cooperatively with other staff and departments
- Follow standard recipes, but make independent decisions in line with current experience
- Estimate quantities of food required and apportion servings while monitoring portion controlled guidelines for individual residents
- Prep work completed prior to meal service, stock and clean line for following meal service
- Serve food according to dietary guidelines, checking each tray for completeness and accuracy
- Responsible for supervision of other food service employees in absence of Executive Chef
Executive Chef
Executive Chefs are responsible for producing high quality meals with exceptional service. As the leader of the culinary team, you will supervisor, train and lend support to all kitchen and dining room team members.
- Review resident diet information and care plans, and discuss with resident, family, nursing staff, and consulting dietician as necessary to make appropriate changes
- Supervise cleaning procedures to ensure safe and sanitary conditions are maintained within the food service department, including kitchen, dining room, refrigerators and freezers
- Observe for over-production of food and improper preparation of food
- Consult Wellness Director, Executive Director and consulting dietician to ensure special dietary needs are met
- Participate in the Quality Assurance Committee, which also includes infection control and safety committee functions
- Review health certificates (Food Handlers Permit)
- Conduct temperature and food waste studies
- Keep records including menus as served, substitution menu records, special diet roster, number of meals served, purchased food costs.
- Lead Resident Food Council every month
Dish Washer
Dishwashers are an essential member of our kitchen team and are important to improving our residents’ experience. You will use a keen eye to ensure all dishes and utensils are spotless prior to being put in their proper place.
- Scrape and place soiled dishes in dish machine
- Sort, stack and store clean dishes in proper location
- Maintain cleanliness of dish machine room and dietary area
- Inspect items for chips, cracks or stained items and properly repair or dispose of item
- Know and maintain dish machine temperature controls for wash and rinse cycles
- Assist in meal preparation
Life Enrichment Coordinator
Life Enrichment Coordinators work closely with residents and team members to develop activities that keep residents mentally, physically and creatively engaged within a comprehensive activity program we call WellStar. You will have the opportunity to know each resident and find out what each person is passionate about, encouraging them to share their talents and join in the fun.
- Organize programs for group and individual activities based on residents’ individualized needs
- Coordinate scheduled activities with other departments, sometimes dovetailing with marketing
- Identify and evaluate personal, emotional, and environmental concerns that prevent or limit a resident’s full use of medical and restorative care.
- Prepare a monthly calendar of future activities
- Administer Touchtown, our digital sign display
- Assist and arrange for outside auxiliary services to solve problems and needs of residents
- Recruit, orient, and supervise volunteers, and maintain related records; communicate volunteer needs to the broader area
- Assess the interest of the residents in using facilities throughout the broader neighborhood/town, and make associated arrangements
Maintenance Director
Maintenance Directors ensure the safety of our residents by preserving the integrity of our community building and grounds. You will make sure the property is safe, clean and functioning properly by walking the grounds daily, and managing the Maintenance and Housekeeping teams.
- Supervise and schedule maintenance and housekeeping staff
- Establish vendor resources for repairs and supplies
- Maintain and repair lawn furniture and outside décor such as fountains, lights, etc.
- Complete routine maintenance inspections throughout the building
- Schedule, conduct and supervise required fire drills
- Respond to emergency calls from the community during all hours
- Conduct daily inspections of assigned work areas to assure cleanliness and sanitary conditions are maintained
- Sign, code and submit invoices and receipts to the business office in a timely manner
- Train assigned personnel in the proper techniques of mixing chemicals, disinfectants, cleaning methods, and use of equipment
- Serve as backup for maintenance and housekeeping staff
Maintenance Assistant
Maintenance Assistants support the Maintenance Director in keeping the property in excellent shape. You will be able to use your mechanical skills as well as learn new skills as you work with the Maintenance Director to make repairs both inside and on the grounds.
- Handle miscellaneous repairs and up keep requests from residents or team members
- Ensure units are clean and ready for move in by coordinating with Community Relations team and vendors
- Assist Housekeepers to keep community clean and tidy
- Maintain a well-organized, clean, neat workshop and tool room
- Complete routine maintenance inspections and repairs throughout the building and grounds
- Submit accident/incident reports
Driver
Our Drivers give residents a sense of freedom by taking them to doctor appointments and running errands with them. You will also participate in social outings, such as meals at restaurants, scenic drives and performing arts events.
- Drive residents to and from specified destinations (medical appointments, grocery shopping and other errands)
- Monitor residents overall well-being and report any changes of resident status to supervisor
- May be responsible for driver safety training of other operators
- Responsible for record keeping of community vehicles preventative maintenance needs and costs associated with those needs
- Comply with all Driver and Motor Vehicle guidelines
“Each of you should use whatever gift you have received to serve others, as faithful stewards of God’s grace in its various forms.”
— 1 Peter 4:10
