Radiance, service becomes us. Group of people stretching and smiling
An invitation to live a page-turning life
Brand Standard of Service Excellence
“People always ask me why I love my job so much. For me it’s not always about money, but the difference you can make in someone’s life. MorningStar has done so much for me in the short time I have been here. Not only am I changing residents’ lives, they are changing mine.” (Team member)
Radiance is the brand standard of Service Excellence at MorningStar Senior Living. Its precepts are introduced to team members upon hiring, and reiterated and strengthened every day in our daily Huddle.
More than a customer service program, Radiance celebrates an attitude of selflessness that issues from a deep and sincere place, like a beam of light. For this is how we want to deliver service at MorningStar: with warmth and sincerity and depth.
Click and see how culture changes everything
“Radiance training is absolutely phenomenal! Thank you for investing so much into your company, residents and, especially, team. I appreciate that MorningStar strives not only to help team members be their best at work, but in their personal lives as well. Thank you for caring about our residents as much as we do. Thank you for creating an environment that conveys that. I feel privileged to work here; MorningStar is a part of me. Know that I am praying for you, our leaders and this company daily.”
(Lead Care Manager)
Brittany Fleshman
Vice President, Culture & Programming
MorningStar has propelled me into the career I love. Starting as a caregiver, I’ve grown through nine different positions and managed three different communities, including opening a brand new home. As VP of Culture the adventure continues, doing what I’m so passionate, and contributing to a company whose Vision, Mission and Values align with my own. The experience I’ve gained at MorningStar is priceless, and I’m humbled to work in such a radically relational, radiant culture.
Our Heart
Spreading Radiance Worldwide:
A Nicaraguan laborer at Casa Bernabé, the orphanage MorningStar supports in the coastal town of Puerto Cabezas
“Whatever is true, whatever is noble, whatever is right, whatever is pure, whatever is lovely, whatever is admirable—if anything is excellent or praiseworthy—think about such things.”
— Philippians 4:8-9
This resident leans in to study the intricacies of an African violet, unwilling to let macular degeneration steal her appreciation for the wonders all around